Many small business owners have adopted the higher call of organizational behavior. However, if the goal is to increase business building a loyal customer of this action, ensuring the desired results?
take a few moments to think about how you feel when you call an organization and go through the process call. You ask for a business owner and get the usual May I ask who's calling? Then you wait patiently and learn a few minutes later that the individual is not available.
Now, envision a call the same organization, and you can tell immediately or in accordance with the intentions of an individual or you are told that an individual is not available. How do you feel?
Much has been written about the "nice nice" with the gatekeeper. But what about that "nice nice" with the potential of loyal customers at the other end?
Maybe the person is a referral and have a few free minutes to talk with you. So the call screening process, you create an obstacle to his two goals to increase sales and develop loyal customers.
Imagine all the time to lose in time and saving your call screening process? How much more can be achieved when the handle this call immediately? Can you be building a loyal customer base or a strong center of influence?
and just what the business purpose: to attract and retain loyal customers. How is this possible when the buyer can never come, because your call screening process?
call screening process is designed by a very, very busy people who do not have time for others and probably have some issues of time management as well. (another subject for another day). So if you want to increase sales and develop loyal customers, dump process calls. Make sure that the first connection with your prospects to your potential vendors and even your competitor positive as possible.
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